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Complaints and Claims
As a user of the certification, you have the possibility to file a Complaint or Claim with the Technical and Administrative Secretariat of Florverde (COMPLAINTS AND CLAIMS PROCEDURE) by following the steps described below:
- Download the complaints and claims form here.
- Fill it out.
- Send it to the following email: florverde@florverde.org
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Additionally, you can also file a complaint or claim directly with the Certification Bodies through the following links:
NaturaCert: https://naturacert.org/quejas-y-reclamos/
Icontec: https://www.icontec.org/contactenos/