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Complaints and Claims

As a user of the certification, you have the possibility to file a Complaint or Claim with the Technical and Administrative Secretariat of Florverde (COMPLAINTS AND CLAIMS PROCEDURE) by following the steps described below:

  1. Download the complaints and claims form here.
  2. Fill it out.
  3. Send it to the following email: florverde@florverde.org

We appreciate your contacting us.

Additionally, you can also file a complaint or claim directly with the Certification Bodies through the following links:

NaturaCert: https://naturacert.org/quejas-y-reclamos/

Icontec: https://www.icontec.org/contactenos/